- Click Start, type regedit in the Search box, and then press ENTER.
- In Registry Editor, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
- In the navigation pane, locate the folder that begins with S-1-5 (SID key) followed by a long number.
- Click each S-1-5 folder, locate the ProfileImagePath entry in the details pane, and then double-click to make sure that this is the user account profile that has the error.
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- If you have two folders starting with S-1-5 followed by some long numbers and one of them ended with .bak, you have to rename the .bak folder. To do this, follow these steps:
- Right-click the folder without .bak, and then click Rename. Type .ba, and then press ENTER.
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- Right-click the folder that is named .bak, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.
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- Right-click the folder that is named .ba, and then click Rename. Change the .ba to .bak at the end of the folder name, and then press ENTER.
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- If you have only one folder starting with S-1-5 that is followed by long numbers and ends with .bak. Right-click the folder, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.
- Click the folder without .bak in the details pane, double-click RefCount, type 0, and then click OK.
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- Click the folder without .bak, in the details pane, double-click State, type 0, and then click OK.
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- Close Registry Editor.
- Restart the computer.
- Log on again with your account.
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